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Frequently Asked Questions

Have questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

Common Questions

We currently do not offer wholesale program

No. We are not able to create custom stencil designs.

If you have a stencil design you would like to see added to our collection please feel free to let us know at support@essentialstencil.com

Our goal is to add new designs every month!

Sign up for our Essential Insider Newsletter to get notified when new designs are released :)

We have a few key tips and techniques to help you minimize paint bleed start creating beautiful signs in no time :)

1. Ensure your stenciling surface is smooth, if stenciling on wood sand your board before and after painting with a #220 fine grit sand paper. This will smooth out any paint strokes from your paint brush.

2. Master the Dry Brush technique; this is essential to minimizing or eliminating paint bleed altogether. Start by dipping your stencil brush or sponge in your paint (chalk paint is recommended) then off load most of the paint onto a paper towel. Almost no paint should be left on your brush/sponge! 

3. Next use stippling method to stencil your design, which is dabbing your brush up and down against stencil openings, this will help prevent your stencil from lifting.

4. Use multiple thin coats of paint to darken any light area, then lift up to reveal your AMAZING finished project :)

With a little patience and some extra love, you will be stenciling like a PRO before you know it!

Check out our full blog article for additional tips.

You can add your coupon code during the payment method after clicking checkout button. 

NOTE: Only one coupon code can be applied per order.

Product Questions

Good question! Our stencils are made of eco-friendly 10-12 mil semi-transparent, flexible mylar. These amazingly durable stencils are rugged enough to reuse over & over. 

You're going to love them, don't hear it from us, see what our customers are saying...

First every stencil is thoughtfully designed with a combination of elegant fonts, matched with farmhouse inspired design & barely visible stencil bridges.

Then each stencil is individually laser-cut for exceptional smoothness to ensure your finished projects look truly Amazing!

These stencils work on almost any surface; wood, walls, fabric, furniture, glass and more.

Let your imagination run free ;)

Countless uses! Our stencils can be used over and over again with minimal care. 

Ideal for Sign Makers, DIY Workshops and Craft Parties!

Payment and Returns

Essential Stencil accepts Paypal, Google Pay, Apple Pay, Amazon Pay and all major credit cards: Visa®, MasterCard®, American Express®, Discover®, Diner's Club, JCB, and Essential Stencil Gift Cards.

We cannot accept Interac cards in Canada.

We currently only accept orders on our website (www.essentialstencil.com) via our secure checkout.

If you are not 100% satisfied within the first 30 days of your purchase, we will accept a return and process a refund.


Returned products can be sent to the following address.

Essential Stencil

P.O. Box 50791

Mesa, AZ 85208

Please contact us at support@essentialstencil.com prior to sending back any returns.



Once your return has been approved, we submit all refunds to your bank immediately. You will receive the funds from a refund in your account approximately 5–10 business days after the refund is submitted.

NOTE: Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will be removed from your bank statement, and a separate credit is not issued.

Shipping

Most orders ship within 24hrs (excluding weekends) and take 2-5 days to receive.

Packages within the USA ship USPS First class package (under 1lb) or USPS Priority Mail (over 1lb)

International Packages ship USPS First-Class Mail International®, shipping time varies by Destination.

Spend a minimum of $45 to qualify. Free shipping on every order $45+ within the USA 

(International orders do not qualify)

Yes! We ship to Australia, Canada, United Kingdom, New Zealand and Germany.

NOTE: Almost all shipments crossing international borders are subject to duty and tax assessment by the importing country's government. ... In some countries, duties and taxes must be paid before the goods are released from customs.

Essential Insider Rewards

For New Customers: 
1. Create your Account 
2. Click on Rewards in the top left menu
3. Start earning Stencil Bucks and redeeming them for rewards!

For Existing Customers: If you haven't created your account in our site yet, please do the same process with the new customers by registering the same email address that you used on your recent purchases. If you already have an account, log-in to your account and click on Rewards in the top left menu. You will be automatically registered in our Insider Rewards program.

Checking your point balance is easy!
1. Simply log-in to your account
2. Click on Rewards in the top menu
3. View your point balance and your progress to reach the next reward

Yes, your Stencil Bucks will expire 365 days (1yr) from when they were originally earned.

How to spend your Stencil Bucks:
1. Login to your account
2. Click Rewards in the top menu

3. Click All rewards
4. Redeem your Rewards

Be sure to copy your coupon code and enter at checkout to apply your reward (coupon or discount)

If your reward was a free gift, first check to ensure item is currently in-stock, then add to cart before applying your code at checkout.

No worries! Shoot us an email at support@essentialstencil.com or leave us a message in our live-chat support.

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